Questions

Will it fit my window?

The X-IT ladder is designed to fit all window / wall dimensions. X-IT’s grapple hook secures to the inside edge of the window sill. The load is transferred through the sill into the structure below the window, so a weak sill should not impact your X-IT Ladder. If you do not have a window sill use X-IT’s permanent mount accessory bracket.

X-IT advises safe practice with your X-IT ladder by reading all instructions, deploying your X-IT ladder, then climbing up a few steps from the ground, and follow the repack instructions. Doing this confirms your application and trains you with your X-IT ladder so you can rest better knowing you’re prepared.

Is it reusable?

Yes, X-IT advises safe practice with your X-IT ladder by reading all instructions, deploying your X-IT ladder, then climbing up a few steps from the ground, and follow the repack instructions. Doing this confirms your application and trains you with your X-IT ladder so you can rest better knowing you’re prepared.

Will it work with my balcony railing?

Yes, X-IT’s grapple hook will secure to most edge conditions. First you must ensure the railing will support the intended load. X-IT advises safe practice with your X-IT ladder by reading all instructions, deploying your X-IT ladder, then climbing up a few steps from the ground, and follow the repack instructions. Doing this confirms your application and trains you with your X-IT ladder so you can rest better knowing you’re prepared.

Will it work with my overhang?

Yes, the X-IT ladder will hang over and drop to the ground. Without wall support, your X-IT ladder functions like a rope with steps. X-IT advises safe practice with your X-IT ladder by reading all instructions, deploying your X-IT ladder, then climbing up a few steps from the ground, and follow the repack instructions. Doing this confirms your application and trains you with your X-IT ladder so you can rest better knowing you’re prepared.

Is it returnable?

Yes, within 60 days for a full refund. After 60 days, a 10% restocking fee is charged.

Do you ship internationally?

Yes, please order from [email protected]

Specifications

Need more details? Click here.

What about my baby and pets?

It is not safe to carry anything or anyone while using emergency ladders – use X-IT’s Baby / Pet Escape Bag or Large Pet Escape Sling.

Is it guaranteed?

Yes: 60 day full refund guarantee. + Your X-IT Escape Ladder is covered by a 15 Year Limited Warranty for material and workmanship to the original purchaser. + Lifetime replacement; use your X-IT Ladder in a documented emergency and X-IT will replace it free of charge.

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[email protected]

(757) 481-9142